Frequently Asked Questions
Everything you need to know about your home improvement journey at ROSCOES DIY.
What are your standard shipping times for hardware and tools?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while oversized items like lumber or power machinery may require specialized freight handling and take 7-10 business days.
Do you offer a warranty on power tools?
Yes, all power tools sold at ROSCOES DIY come with a minimum 1-year manufacturer warranty. We also offer an extended ROSCOE Protection Plan for additional coverage against accidental damage and wear-and-tear.
Can I return leftover materials from my project?
We accept returns on unopened and unused items within 30 days of purchase. Please note that custom-mixed paints, cut-to-size lumber, and special orders are non-refundable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger renovations, we also offer flexible financing options through Klarna and Affirm.
Do you provide technical support for DIY installations?
While we don't provide on-site labor, our website features a comprehensive library of 'How-To' guides. You can also contact our expert support team via chat for advice on tool compatibility and material selection.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your ROSCOES DIY account dashboard.